And how I replied to their apology
Dear Mr. Gupte,
My name is Salimah Fort and I am the Senior Customer Consultant at FedexKinko's in Brooklyn. I am writing you today to express my sincere apologies for the business card mishap. I would like to offer you a complete refund and a free reprint of the cards. I also would like to give you two 40% off coupons for two future posters. I would appreciate it if you would respond to this email either by phone or via
email. Thank you for your time and I would like to apologize again.
--
Salimah N. Fort
Senior Customer Consultant
Fedex Kinko's #1035
16 Court St.
Brooklyn N.Y. 11241
Here's how I responded to the above note, which I received by e-mail on May 23:
Dear Ms. Fort:
I appreciate your gracious letter of apology, and your offer to print business cards free of charge. I must decline the offer, however, since The New York Sun's policy is not to accept free goods or services.
Since I have already paid for the 500 cards in full, I would much rather prefer that your shop re-do the cards. I will be glad to come in and take a look at the proofs.
Please let me know.
With kind regards,
Sincerely,
Pranay Gupte
--
PRANAY GUPTE
Business Columnist
The New York Sun
E-mail: pranaygupte@att.net
Global mobile phone:
1-47-413-2612
Web site:
http://www.pranaygupte.com