Etihad Airways responds to my complaint

Investigation promised into theft of my BlackBerry aboard carrier's Abu Dhabi-to-New York flight

Published on September 8, 2007 By PranayGupte In Travel

The following is the text of a note I just received from Etihad Airways in response to my complaint about the theft of my US BlackBerry aboard Etihad's flight from Abu Dhabi to New York on September 5:

Dear Mr Gupte

Thank you for your e-mail dated 5th September, addressed to our CEO, Mr. James Hogan, who has asked that I investigate this matter on his behalf and respond directly to you.

I am so sorry to hear that you have mislaid your Blackberry, I can only imagine how frustrating this must be for you.

Please give me a couple of days to conduct a full investigation both in New York and Abu Dhabi and I will reply to you within 5 days.

Yours faithfully,

Pat McManus
Manager - Guest Services
Etihad Airways

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